Contact Information

We’re here to help with any questions regarding your SHIMO order, products, delivery, or general enquiries.

Customer Support

For assistance with an existing order, please include your order number and a brief description of your enquiry so our team can assist you as efficiently as possible.

For questions regarding damaged or incorrect items, please include clear photos of the product and packaging when contacting us.

Business & General Enquiries

For business enquiries, collaborations, partnerships, product requests, or other general questions, please contact the SHIMO team through our official contact channels.

Response Times

Our team aims to respond to all enquiries as soon as possible during our normal business days. Please allow additional time during weekends, public holidays, launches, and periods of high demand.

For your security, SHIMO will never request sensitive payment information, passwords, or full card details through social media or messaging platforms.

Please ensure that you only communicate with SHIMO through our official channels listed on our website and verified social media accounts.