Return & Refund Policy

At SHIMO, all sales are considered final.

Due to the nature of the products we sell, we do not accept returns, exchanges, or refunds on any products purchased from SHIMO, including products that have not been opened or used.

We kindly ask customers to carefully review their order, including the product, shade, quantity, and any other relevant details, before completing their purchase.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact SHIMO as soon as possible after receiving your order.

Our team will review the issue and provide an appropriate resolution where applicable.

SHIMO reserves the right to request photographs or additional information to verify any reported issue.

By completing a purchase through SHIMO, you acknowledge and agree to this Return & Refund Policy.